If you have encountered difficulties with an Alchemy Mindworks product, we're here to help. In order to respond to your support request in a timely manner — and to provide us with all the information we require to address your problem — we ask that you complete the following form.

If this is your first time using Alchemy Mindworks software support, we urge you to review our Support Guidelines page before you complete this form. It will assist you in getting a resolution for your support request as quickly as possible, with a minimum of typing.

In the event that your software support issue involves registration codes, please review the Registration Code Problem Solver page before you proceed.

This form should be used if you have encountered one of the following classes of issuess:

• Trouble installing your software — seeing an error message or your registration code not being accepted.
• A failure of your software to operate in any way.
• Any sort of software crash, unexpected error message or suggestions that there might be gremlins afoot.
• You need assistance using an Alchemy Mindworks product.

This form should not be used if you are encountering one of the following classes of problems:

• A lost registration code. See The Lost Registration Code Finder to get your code back.
• Non-receipt of your order confirmation message or ordered software. Visit our on-line order status page and we'll sort it out immediately.
• Problems with or comments about our web page, or other on-line features. Please send us some e-mail.

The highlighted fields below are required — your request will not be delivered if any of them are blank or unselected.

Name:		We ask that you use your real name in this field. We promise to keep it confidential. We have a hard time addressing someone who identifies him- or herself as "Rambo," "SpyderGawd," "Kid Deth" and so on and pretending that we're having a serious conversation with a grown-up.
E-Mail Address:		Please be certain to double-check your e-mail address. If it's incorrect, we won't be able to reply to your message and you'll think we're inconsiderate swine. You'll probably tell all your friends bad things about us, we'll have to send our leather-winged demon of the night to eat your pancreas... all in all, an ugly outcome for a minor typo.
Application:		Select the application you're contacting us about. Note that support is no longer available for Graphic Workshop versions 1.0, 1.1 and 2.0; GIF Construction Set version 1.0 and 2.0 and the other Alchemy Mindworks legacy applications.
		Not selected Graphic Workshop Professional 3 GIF Construction Set Professional 3 Animation Workshop 3D Effects #1 Plugin Buttons #2 Plugin Calendar Wizard CIP Format Plugin CRW Format Plugin e-Paint Electronic Signs #2 Plugin Elements #1 Plugin Font Wrangler Greeting Card Construction Set Pagan Daybook 3 Pagan Daybook II Personal Web Search Presentation Wizard PNG/MNG Construction Set Screen Saver Construction Set Spies: A Cold War Daybook Technology #1 Plugin Text Effects #2 Plugin Text Effects #3 Plugin The Ultimate Screen Clock Transitions #2 Plugin Transitions #3 Plugin Up2Date GIF Construction Set Tutorial
Registered:		Alchemy Mindworks will, at our discretion, provide reasonable technical support to users of unregistered copies of our software to the extent necessary to evaluate them. Keep in mind that we maintain a database of all the registered users of our software. If we check it and you turn out to have been fibbing, we probably won't be getting back to you any time soon.
		Not selected Yes Not yet
Registration name:		Complete this field if you selected Yes in the previous field. Enter your registration name as it was provided when you registered the software in question. Your registration name may differ from the name in the address to which we shipped your software.
Registration code:		Complete this field if you entered your registration name in the previous field. This will be a seventeen-character code of the form 12345-67-89012-34. It will be a word for a bookware application. If you're looking for assistance with a registration code problem, this field must be completed correctly.
Version:		Look in the About dialog for the software you're requesting assistance with. The version number will be a number, a decimal point, another number and a letter. The name of the file you downloaded, the file size, the file date and the colour of your late aunt Blothelda's prize-winning geraniums are all unworkable substitutes for the version number.
Patch level:		Look in the About dialog of your software for a patch level. It will be near the version number, typically just below or next to the name of the application. This number is important, in that if you're encountering a problem with an earlier release of the software in question, we might have subsequently addressed it.
Computer:		The name on the front will do if it's one we're likely to have heard of. If you're using something peculiar or home-made, we'll leave the description to your discretion. At the very least, the type and speed of the processor lurking therein would be of inestimable help.
Memory:		This can also be ascertained by watching your computer boot up, if you don't know what it is. Note that this is not the same as the size of your hard drive. Contemporary PCs typically have 128 megabytes or more of memory — usually a lot more. If yours has less memory than this, you've probably just ascertained the cause of whatever problem you're contacting us about.
		Not selected 64 megabytes or less 128 megabytes 256 megabytes 512 megabytes One gigabyte Two gigabytes Four or more gigabytes
Windows:		All versions of Windows are perfectly interchangeable, and all run the same software. In addition, Elvis is alive, rocks weighing less than eleven pounds fall upward on alternate Tuesdays during months with an R in them and elected officials never lie.
		Not selected Windows Vista Windows XP Windows ME Windows 98 Windows 98 second edition Windows 95 Windows 2000 Windows NT 4.0 Other (please specify in the Problem field, below)
Other applications:		Please list any other applications you had running when the problem you're contacting us about happened. Be sure to try to reproduce the problem with all these applications terminated, and mention the results in the Problems field, below. In listing other running applications, don't forget to include Nortons, background tasks, virus checkers, shells and so on. Enter "None" in this field if there was nothing else running on your system when the problem you're contacting us about occured.
Guidelines:		The Support Guidelines page will help you stucture your support request to get your problem resolved as quickly as possible, with a minimum of typing. Please review them before you complete your support request.
		Not selected Yes, I have read and agreed to the support guidelines
Do you play the oboe?		This one's a bit perplexing, isn't it? You really have to wonder why we'd ask such a question. We could be conducting some sort of statistical research — save that our stated privacy policy would prevent our doing so — or this could have a deeper meaning understood only by an elite intelligencia. Alternately, it could just be an odd question. Give it your best shot.
		Not selected Yes No Badly No, but I'm a demon at polo
Problem:		Here's where you can actually tell us what's wrong. Please explain the problem you have encountered clearly and in as much detail as is reasonable. Avoid the use of jargon as much as possible. Keep in mind that we probably haven't encountered the problem in question before, and we'll need to know as much as possible about it if we're to reproduce it and provide you with a solution. Please do not use a Windows register dump or a Dr. Watson report as a substitute for a description of the problem. We would also like to take this opportunity to observe that while software problems can be frustrating at times, it's a mistake to take them personally. Addressing our support people in a rude or abusive manner isn't likely to get your problem solved. This field can hold up to 6000 characters.

LEGAL DOGMA: All information submitted through this form will be treated in confidence. Alchemy Mindworks accepts no responsibility for any loss, damage or expense caused by your use of this page, however it occurs. By clicking on the submit button, below, you indicate that you accept these terms and that you indemnify and hold blameless Alchemy Mindworks and all its stockholders and suppliers from any monetary costs including attorney's fees and court costs arising out of your use of this page and any information provided by it. You further assert that you are the individual or the legitimate representative of the organization indicated above, and that you have a legitimate right to request the information to be provided by this page. Alchemy Mindworks may, at its discretion, seek civil and/or criminal penalties for parties misusing this page or information provided by it. The availability of this page does not constitute an assurance or contract on the part of Alchemy Mindworks to provide the information described herein. The lawyers made us say that.